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Frequently Asked Questions

BERKEY

How safe is Berkey Filters?

How long can I use my Berkey Filters?

Does my Berkey Filters need power?

How does Berkey compare with the other ones from the market?

How will I know when to replace my Berkey Water Filters?

How often do I need to top-up my filter?

How will I know which Berkey system works for me and my family?

Are the PF-2 Elements necessary?

What's the difference between the Berkey Light and the Stainless steel?

Which states do not offer Berkey filters?

How can I test the efficiency of my filter?

Can I filter salt water with my Berkey?

What's the difference between the Black Purification Filters and the White Ceramic Filters?

Can you use Berkey Filters with Water Softeners?

Does Berkey Filter make water alkaline?

Is Berkey better than reverse osmosis?

How long can I leave the filtered water in the lower chamber?

Why does my Berkey water taste bad?

What’s the difference between the 2 and 4 black filters?

TITAN SOLAR GENERATOR

What is the Titan Solar Generator?

How much solar can I add to the Titan?

Can I use any solar panels with the Titan or do I have to purchase panels from Point Zero Energy?

What type of output power is the Titan?

How many battery packs can I add to the Titan?

Can I add external batteries to the system?

Can I charge my Titan with a wall charger and solar at the same time?

Can I connect my Titan to my home circuit breaker box?

What size system do I need?

Can the Titan run 3000 watts or only 1500 watts?

ECOFLOW

How long does it take for DELTA to get fully charged by using 110W Solar Panel?

Can I charge my DELTA using DC and AC port at the same time?

How long will it take to fully charge DELTA using an AC cable?

Can I use DELTA to charge my devices while it is charging through the car port?

What is the waterproof level of EcoFlow Solar Panels?

How often should I charge the DELTA if it is not in use? Do I only charge it if it has lost power of more than 50 percent?

Is the Delta 1300 water-resistant or must it be covered when it rains?

Can DELTA be used inline with UPS for uninterrupted power?

Does the AC ports support pure sine wave or modified sine?

Does the DELTA comes with MPPT controller?

What type of cables can I use to connect solar panels to DELTA?

How should I maintain and store my DELTA?

How long will my RIVER 600 battery last if unused? How to properly store it?

How to connect the APP to RIVER 600? When off-grid?

How to control RIVER 600 remotely?

How to use the X-Boost function on RIVER 600?

What devices are compatible with the EF RIVER 600MAX?

How many solar panels can I connect to the EF RIVER 600 MAX?

Can I use 1800W devices with EF RIVER 600 MAX?

How to upgrade firmware?

Where can I find the firmware version?

BLUETTI

What will be the noisy level of Bluetti AC200P 2000Wh/2000W Portable Power Station?

Can you charge and discharge Bluetti AC200P 2000Wh/2000W Portable Power Station simultaneously and under what input and output loads?

How much capacity does AC200P have after 3500+ cycles?

How long will the Bluetti AC200P run my device?

What is the surge power of BLUETTI AC200P?

How can the AC200P save more power?

What devices can Bluetti AC50s power?

How to know the working times for my device?

What kind of battery cell used in the AC50S power station?

How to know whether your device can be charged by our AC50S?

How to calculate the working time for your device when using the AC50S?

How to choose a compatible Solar panel?

How long can AC50S be recharged by Solar Panel?

What is the power capacity of EB240 power station?

What kind of devices can Bluetti EB240 power?

How to figure out the recharge times of my device?

How to choose a third-party solar panel for Bluetti EB240?

Battery Life-cycle of Bluetti EB240?

Is it able to be charged via 12V vehicle accessory ports on EB240?

How long should I recharge the EB240 power station if I do not use it for a long time?

What devices can Bluetti EB150 power?

How to figure out the recharge times of my Bluetti EB150 device?

What kind of battery cell used in the EB150 power station?

How to choose a compatible Solar panel for Bluetti EB150?

How long should I recharge the EB150 power station if I do not use it for a long time?

How long can be recharged by Solar Panel?

What devices can Bluetti AC100 power?

What devices can Bluetti EB40 power?

How to know the working times for my Bluetti EB40 device?

What is the lifespan of this EB40?

How do you know if your portable power supply is charged?

How do you know if your device will work with Bluetti EB40?

What devices can Bluetti AC20 power?

How to know the working times for my Bluetti AC20 device?

INERGY APEX

When will I get my Apex?

Is the shipping free?

Where can I track my product shipping?

Do you ship outside of the US?

Are taxes included?

Can I upgrade my old Kodiak to the new Apex?

What's the difference between the Apex and the Kodiak?

Can I use lead acid batteries to expand my Apex’s total battery capacity?

Why is the Apex’s battery discharge rate stated as 550 Watts max load even though the inverter is rated to 1,500 Watts output?

Can I draw 1,500 Watts from the Apex at one time?

Can I use different solar panels with the Apex?

What's the difference between the Linx Panels and Solar Storm Panels?

Can I add wind turbines to my Apex?

What are the benefits and limitations of the EC8 connector?

What are the terms of warranty?

NUMANNA

Where should I store my NuManna Emergency Food Storage?

How much food is needed when preparing NuManna?

Why is it important to consider Non-GMO and No Gluten Foods?

How do I prepare the NuManna meals?

Are there any other uses for NuManna Food Storage?

Is the Apex designed to be an indefinite, sole source of power to bypass the grid?

How long will NuManna food last?

How can I make NuManna appealing for children?

What is NuManna's advantage over the other Emergency Food Storage?

Is NuManna safe for people who have health problems like high blood pressure?

How will I know if NuManna Food storage is still okay for consumption?

How healthy is NuManna?

Can I mix NuManna with other food storage meals?

DISC-O-BED

Is it easy to clean a Disc-O-Bed?

Will it be safe for my kid to use the top bunk? Is he not gonna roll over?

Does Disc-O-Bed have a warranty?

Is it possible for two people to share one cot?

What is the maximum weight tolerance of Disc-O-Bed for adults?

How durable is Disc-O-Bed?

I have wooden floor in m home but Disc-O-Bed seems to be a good set-up for sleepovers. Will it damage my flooring?

I'm a hiker. Is Disc-O-Bed convenient to bring?

Is it possible for me to assemble the Disc-O-Bed on my own?

Do I need to set-up a ladder for my Disc-O-Bed?

HARVEST RIGHT

Which freeze dryer is right for me?

How does the freeze dryer work?

What size are the freeze dryers and how much do they weigh?

What type of food can be freeze dried?

How much food can be freeze dried with each batch?

How long does it take to freeze dry each batch?

Is it ok to freeze things prior to placing in the freeze dryer?

What components make up a freeze dryer?

What maintenance is required for a freeze dryer?

What type of power do the freeze dryer use? How much will it cots to run?

What type of warranty and tech support is offered?

How does the scientific freeze dryer work?

Will the cost of a freeze dryer be going up or down soon?

Why would I need a supply of freeze-dried food?

What is a freeze dryer?

How much food can be freeze dried in a year?

What is home freeze-dried food worth?

How much effort and time does it take to freeze dry your own food?

MARTIN DIRECT VENT HEATERS

Do you know how many square feet the 11,000 and 20,000 models cover?

Does it need to be on an outside wall, or can it be vented about 4 feet to an outside wall?

Do convection heaters have advantages over radiant?

How does the heat carry if there is no fan?

What is the BTU output or the 20P model?

If the pilot goes out, is there any safety device?

I'm wondering if I'll be able to keep people and furniture away from the heater.

Can you use this in a power outage?

Can the vent be installed to an existing chimney?

Does this heater draw 02 from the room ? Does it have a low 02 shut off ?

Can the thermostat be set to specific temps like 50degF and 70degF?

How long is the warranty and can I extend it?

Can this be used in a mobile home?

Where is this heater made?

Does the unit require professional installation?

Can this be set up for high altitude?

KODIAK CANVAS

What do I do if my tent gets mold or mildew?

Will a Kodiak Canvas tent keep me dry?

I grew up with canvas tents and remember when it was raining you could not touch the inside walls of the tent or it would wick water. Is this the case with a Kodiak Canvas tent?

Do I need to waterproof my tent when I first get it?

How do I clean or wash my tent?

What if the difference between a Flex-bow "deluxe" model and "basic" model?

Are there any special considerations for extended use situations?

How can I prevent mold or mildew?

Where are Kodiak Canvas tents manufactured?

LION ENERGY

Will the generator run my appliances?

How long will the generator run my appliances?

How long will my generator hold a charge?

How long does the generator take to charge?

How heavy is the generator?

How loud is the generator?

How long will my generator last before I have to replace it?

NATURE'S GENERATOR

What electrical appliances can I run with a "Nature's Generator"?

Why is there a Main Switch and an AC switch on the Nature's Generator?

How long will it take to recharge my Nature's Generator?

Can Nature's Generator be charged by solar panels on cloudy days?

Can the Nature's Generator be used as a UPS system?

Is the Nature's Generator portable and easy to move around?

I have an item connected to the Nature's Generator AC outlets. Why am I not seeing the output power on the LCD display?

How much do i save on electric bills by using Nature's Generator?

Does Nature's Generator require installation?

Can the Nature's Generator be used indoors?

Can it be hybridized with gas generator?

What system shall I buy to keep my full size refrigerator running during power outage?

Does Nature’s Generator use lithium battery or sealed lead acid battery?

How long does the charge last?

What shall I do if the battery is depleted completely?

What’s the best way to maintain the battery?

What is the typical life span of the seal lead acid battery?

How easy is it to replace my battery?

Does Nature’s Generator use pure sine wave inverter or modified sine wave inverter?

Why do I hear the beeping sound?

Can Nature’s Generator be expanded?

How many Power Pods can be connected to the Nature’s Generator?

How can I charge Power Pod?

How do I know Power Pod is fully charged?

How long will it take to recharge my Nature's Generator by solar panel?

If I connect the solar panels and the wind turbine at the same time will it over charge?

Can I use other manufacturer’s solar panels?

How many solar panels can I connect it to?

What’s the length of the cord from solar panel to generator?

What tower will you recommend for your Wind Turbine?

How tall shall I set up for the Wind Turbine?

What wind speed does it need for wind turbine to charge Nature’s Generator?

Why do you choose 5 blades, not 3 blades?

Why is there red tip on the end of the blades?

Can I use it off the grid like in cabin or RV?

Can the Power Transfer Kit recharge my Nature’s Generator?

Can Power Transfer Kit work with other Generators?

How do I connect the generator to the breaker panel?

SHIPPING

Is the shipping fee, free?

I want to order for my friends/family in another country. Is that possible?

I already have my tracking number from UPS but I want to make some changes with the shipping address. How should I do that?

PAYMENT PLANS

What Payment Plans are available?

Does PayPal charge interests?

Does Klarna charge insterests?