EcoFlow 10kWh Power Kits

Exclusions and Limitations

This warranty does not apply to:

· Non-quality related issues;

· Items purchased from outside of Wild Oak Trail;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Cross-Regional After-Sales Service

Wild Oak Trail and EcoFlow does not provide a global product warranty, and the warranty service can only be obtained at a designated EcoFlow repair center.

To repair the product in an EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Wild Oak Trail Customer Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service. 

Valid Proof of Purchase

• A purchase order number made through wildoaktrail.com;
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Return Material Authorization (RMA) process

• Contact Wild Oak Trail Customer Support Team at customersupport@wildoaktrail.com or +1 (844)-945-3625.
• If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by Dotti or Josh from Wild Oak Trail to properly pack the products and return them safely.
• Please note that we can only provide return shipping labels for return packages in United States. 

Replacement 

• In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
• The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.