This item is currently on backorder. Orders placed after June 13th will be shipping on July 25th.
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The RIVER Pro Extra Battery doubles the capacity of RIVER Pro from 720Wh to 1440Wh, giving you the freedom to customize your power for any adventure.
The RIVER Pro weighs just 15.9 lbs and the RIVER Pro Extra Battery weighs 15.4 lbs, making them both portable and easy to transport. The RIVER Pro + Extra Battery can easily fit in a car trunk, on a campsite, or indoors, giving you the power to take your adventure anywhere.
1. Power off BOTH the RIVER Pro and RIVER Pro Extra Battery before attempting to connect them together.
2. Open the Power Expansion Port cover on RIVER Pro to access the Power Expansion Port. Connect the Expansion Power Cable to the RIVER Pro Expansion Power Port. Tighten the screws on the Expansion Power port securely.
3. Open the Expansion Port Cover of the RIVER Pro Extra Battery to access the Expansion Power Port. Connect the free end of the Expansion Power Cable to the RIVER Pro Extra Battery Power Expansion Port. Tighten the screws on the Expansion Power port securely.
4. Turn on the power button of the RIVER Pro or RIVER Pro Extra Battery. Fully charge the devices for the first time and ensure the voltage is consistent to maximize the performance. If the display of the RIVER Pro shows the Extra Battery Icon, the connection is successful.
Check out all of our EcoFlow Portable Power Products here.
We aim to have your products shipped to your door within 7 business days. This can sometimes vary depending on weather or unforeseen circumstances. Some of our products will have a longer shipping time, but we will be sure to let you know so appropriate expectations are set.
We stand behind the products we offer and will accept returns within 30 days of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Many of our products are shipped directly from the manufacturer. It is important for the customer to be aware that all returns are subject to the return policy of the specific manufacturer.
*Point Zero Energy will only accept returns on products that are damaged or defective.
*Inergy's return period policy is 14 days
Prior to returning a "Return Material Authorization Number" must be obtained from Wild Oak Trail. - credit may not be issued for returns sent without an RMA number. All defective or returned goods must be returned freight prepaid to the address provided by the Wild Oak Trail. Credit will be applied within 5 days of receipt and inspection by our vendors. Please email us at returns@wildoaktrail.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged at the time of delivery. If you need to exchange it for the same item, send us an email at returns@wildoaktrail.com and we will respond with instructions. All exchanges must be approved by the manufacturer before any exchanges will take place.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless stated otherwise in writing from Wild Oak Trail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Deposits towards back ordered items will be applied to the sales price at the time the order is fulfilled and shipped. Sales price will remain the same when you place the deposit unless otherwise notified. Cancelation fees still apply to back ordered deposits.
All orders canceled after 24 hours are subject to a 3.5% cancelation fee, whether or not your order has shipped. If your order has shipped or your order has been sent off to the supplier and we are unable to stop it in motion, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order once the return has met the satisfaction of the return shipping policy. Any orders that incur a processing merchant fee to process your payment (PayPal, Credit Card, ACH, ect.) will be refunded the full amount minus the merchant fee even if canceled before 24 hours.
